Support
We're here to help. Check the FAQ below or send us an email — we respond within 1–2 business days.
Can't find what you need?
Drop us a message
samednakhla@gmail.com⏱ Typical response: 1–2 business days
Frequently asked questions
How does the countdown calculation work?
PumpDown calculates your countdown using three numbers you set in Settings:
Target stash (oz) − Current stash (oz) = oz still needed
Then: oz needed ÷ average oz per session = sessions remaining
Your average oz per session updates automatically as you log more pumps, so the countdown gets more accurate over time.
I made a mistake on a session — can I edit or delete it?
Yes. Go to the History screen, find the session, and swipe left to delete it. To correct ounces, delete the entry and log it again with the right amount.
How do I set up my goal?
Go to Settings → Goal Setup. Enter:
• Target freezer stash — how many ounces you want to stockpile
• Baby's daily consumption — how much your baby drinks per day (used to estimate how long the stash will last)
• Current stash — ounces already in your freezer
Tap "Recalculate" any time to update the countdown with your latest numbers.
My Live Activity isn't showing on the lock screen. What should I do?
Check that Live Activities are enabled for PumpDown: go to iPhone Settings → PumpDown → make sure "Live Activities" is turned on.
Live Activities require iOS 16.2+ and are only supported on iPhone (not iPad). They also require an active session — tap "Start Pumping" to activate one.
How do I add the widget to my home screen or lock screen?
Long-press your home screen → tap the "+" button → search for PumpDown. You'll find widgets for the home screen, lock screen, and StandBy mode.
For StandBy: place your iPhone on its side while charging, then long-press a widget to add PumpDown.
I'm not getting pump reminders. What's wrong?
First, check that notifications are allowed: iPhone Settings → Notifications → PumpDown → Allow Notifications.
Next, check that your quiet hours in PumpDown Settings → Reminders aren't covering the time you expect a reminder. Reminders won't fire during quiet hours even if your interval is due.
How do I export my data?
Go to Settings → Data → Export to CSV. You'll get a CSV file with all your session history that you can save to Files, share to another app, or email to yourself.
How do I restore my purchase on a new iPhone?
Open PumpDown on your new device and tap Restore Purchase (found in Settings → About). Make sure you're signed into the same Apple ID you used to buy the app.
If that doesn't work, email us at samednakhla@gmail.com with your order number from Apple and we'll sort it out.
Is my data backed up? What happens if I delete the app?
PumpDown data is included in your iPhone's iCloud Backup (if you have iCloud Backup enabled). If you delete the app and reinstall from an iCloud backup, your data should restore.
We recommend exporting to CSV before deleting the app as an extra safety net.
We do not back up your data ourselves — your data lives on your device only.
Can I use PumpDown on iPad?
PumpDown is designed for iPhone. It will run on iPad but the interface is optimised for phone use. Live Activities and Dynamic Island features are iPhone-only.
How do I reset everything and start fresh?
Go to Settings → Data → Reset all data. You'll be asked to confirm. This clears all sessions, settings, and your goal — but does not affect your purchase status.